Kella88 Terms & Conditions — Please Read Before Use

Kella88 (hereinafter referred to as the "Platform" or "we") is an international online gaming platform serving users in Bangladesh and around the world. These terms and conditions form a binding legal agreement between kella88 and the user.

By accessing the kella88 website or app, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These Terms and Conditions are provided in English so that every user can understand them clearly. In the event of any conflict between the English and Bengali versions, the English version shall prevail.

To open an account with kella88, the following conditions must be met:

• Must be at least 18 years of age, or the legal gaming age in your country — whichever is higher
• Each individual may register only one account
• All information provided at the time of registration must be accurate, complete, and up to date
• Keeping your account password confidential is entirely your own responsibility
• Transferring or sharing your account with anyone else is strictly prohibited

Kella88 may request identity documents, proof of address, or other verification materials at any time. Withdrawals and large transactions may be put on hold until verification is complete. Accounts registered with false information will be terminated immediately and any balance may be forfeited.

Kella88 accepts a range of payment methods for deposits, including Mobile Pay, Nagad, and Rocket. Key terms regarding payments are outlined below:

• Minimum deposit amount: ৳500
• Maximum deposit limits may vary depending on the payment method
• Successful deposits are typically credited to your account within 3–10 minutes
• No additional charges are applied on deposits
• Deposits from third-party accounts are strictly prohibited
• Users must pay using a payment method registered in their own name

If you experience any issue with a deposit, contact customer support within 24 hours. kella88 is not liable for delays caused by banking or mobile banking systems. Transactions may be held for review if unusual or suspicious payment patterns are detected.

Kella88 is committed to providing fast and reliable withdrawal services. The following conditions apply to all withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals can only be made to a payment method registered under your own name
• Withdrawals on KYC-verified accounts are typically processed within 3–6 hours
• Withdrawals on unverified accounts may take 24–72 hours to process
• A maximum daily withdrawal limit may apply (separate limits apply for VIP members)
• Winnings derived from a bonus cannot be withdrawn until the wagering requirement has been met

If fraudulent activity is suspected, kella88 reserves the right to place any withdrawal request on hold for up to 30 days for the purposes of investigation.

Kella88 regularly offers a variety of bonuses and promotions. The following rules apply to claiming and using these bonuses:

• Each bonus has its own wagering requirements, validity period, and conditions
• The welcome bonus applies to the first deposit only
• Bonus funds cannot be withdrawn directly
• If bonus abuse is detected across multiple accounts or from the same IP address, the bonus will be forfeited
• Bonus offers that are not used within the specified period will be automatically cancelled
• Kella88 reserves the right to modify or cancel any bonus offer without prior notice

Kella88 is committed to providing a fully transparent and fair gaming environment. All games operate using internationally certified Random Number Generator (RNG) technology.

• Game outcomes cannot be altered — everything is controlled by RNG
• Using any software or script to automate gameplay is strictly prohibited
• Collusion between multiple players is strictly prohibited
• If a technical error causes incorrect results to be displayed, the correct result shall apply
• The dealer's decision is final in Live Casino games
• Kella88 reserves the right to change odds in Sports Betting

If a game is interrupted due to a technical error or server issue, kella88 will endeavor to provide a fair resolution. However, kella88's liability for such unintentional incidents is limited.

Kella88 views Responsible Gaming not just as a policy, but as a core part of our culture. We want our platform to always be a place for entertainment — never a source of harm.

• Set daily, weekly, and monthly deposit limits at your convenience
• Self-Exclusion: Account suspension options ranging from 24 hours to permanent
• Cooling-off period: Take a break from gaming for a set period of time
• Reality check: Receive notifications about your gaming session at regular intervals
• If you notice signs of gambling addiction, we strongly recommend seeking professional help

Our support team is ready to help with any gaming-related issues. For more information, visit our Responsible Gaming View page.

Kella88 takes the protection of users' personal data extremely seriously. We use SSL encryption and modern security technologies to keep your information safe.

• Information collected at registration is used solely for the purpose of providing our services
• Your data is never sold or rented to third parties
• Information may be disclosed to authorities where required by law
• You can opt out of marketing communications at any time

For more details, visit our Privacy Policy View page.

Kella88 may temporarily or permanently close an account for any of the following reasons:

• Operating multiple accounts under one person
• Registration using false or misleading information
• Attempting to abuse bonuses or exploit the system
• Money laundering or suspicious financial activity
• Threatening or abusive behavior toward other players or staff
• Exploiting technical vulnerabilities or attempting to hack the platform

If fraudulent activity is proven at the time of account closure, all balances and winnings may be forfeited. Users who wish to close their own account may contact customer support to do so.

Kella88 shall not be held liable for the following:

• If a game is interrupted due to loss of internet connection or a technical issue on the part of a third party
• If account credentials or passwords are compromised due to the user's own negligence
• Service disruptions caused by force majeure or unforeseen circumstances
• For any personal financial losses incurred by the user as a result of gaming
• For transaction delays caused by third-party payment gateways

Kella88's total liability shall in no case exceed the user's total deposits over the preceding 30 days. Gaming is a form of entertainment and no winnings are guaranteed — the user fully acknowledges this.

Any dispute between kella88 and a user will be resolved through the following steps:

• Step 1: Submit a complaint via live chat or email to customer support
• Step 2: The support team will review the matter within 48 hours
• Step 3: Unresolved issues will be escalated to senior management
• Step 4: Arbitration through a neutral third party, where applicable

All disputes must be submitted in writing in English. Claims must be filed within 30 days of the incident. If a dispute remains unresolved, applicable international law will govern the matter.

Kella88 reserves the right to amend these Terms and Conditions, in part or in full, at any time. Key points regarding changes:

• Users will be notified by email in the event of any significant changes
• Updated terms take effect from the date they are published
• Continued use of the platform after any changes constitutes acceptance of the updated terms
• You may request account closure if you do not agree to the updated terms

The latest terms and conditions are always available on this page. You can check the "Last Updated" date at the top of the page to see when the terms were last revised.

For any questions or feedback, please get in touch with us: support@kella88.app